Freedom of the City of Liverpool

On 4th November 2011 Nugent Care was honoured with admission to the Freedom Roll of Associations and Institutions and grant Freedom of the City of Liverpool.

The Lord Mayor of Liverpool, Councillor Frank Prendergast presented the honour at a ceremony held in St George’s Hall, Liverpool.

The Lord Mayor said: “Since its foundation in Victorian Liverpool, Nugent Care has been at the forefront of providing care for children, disables people and the disadvantaged. They have been real pioneers in providing care and support services and are worthy of receiving the Freedom of the City.”

Kathleen Pitt, Chief Executive of Nugent Care, said: “It is a magnificent accolade to be presented with the Freedom of the City. Father James Nugent himself received the honour and we are extremely proud to be recognised for our commitment to continuing his work, maintaining his values and traditions with services relevant to today’s society.”

The event was marked with a speech by The Archbishop of Liverpool, the Most Reverend Patrick Kelly, who chairs Nugent Care’s board of trustees and there was a performances by Notre Dame Catholic College for the Arts choir which was dedicated to the work of Father James Nugent and Nugent Care. Children from Sacred Heart’s Primary School Council also took part in the ceremony dressed as sheep and helped the Archbishop exercise his new freedom to herd sheep through the streets of Liverpool.

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Retired Staff Group

Many people who have worked for Nugent Care over the years and are now retired still meet on a regular basis and take part in activities such as reading groups, museum visits and the occasional lunch thrown in for good measure, below is the programme of events for 2012.

If you require any details or would like to join the group please contact : Derek Crank on 01695 624313

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Volunteering Management Team Page

 Who are we and what do we do I hear you say?!

Primarily, our work is about offering choices, equality and opportunities to adults with learning disabilities. We achieve this through the hard work and commitment of our brilliant volunteers who enable many people with learning disabilities to socialise, learn, volunteer themselves, engage with their communities, gain employment and explore their spiritual side. We currently support around 380 volunteers who give us an incredible 35,000 hours of their time each year.

We work with many of our own residential care homes and schools, as well as our charity shop, in placing volunteers with them to support the work that they do. Our work takes us all over the North West and we often work evenings and weekends to fit in with the requirements of our volunteers and the people that they support.

Fundraising is another focus for the team – whether it’s bonus ball, collecting foreign money or visiting a school for Good Shepherd to talk about Nugent Care’s work. We support the personal development of Deaf people, attending our weekly arts & craft group here at Head Office. The group is currently in talks to create a mural for Nugent Care, so watch this space!

Our Faith & Light and our Reflection groups give people with learning disabilities the opportunity for spiritual growth and personal development. We also work with disabled children and their families to prepare them for First Holy Communion and Confirmation. We are currently busy organising our annual social night for all volunteers and service users taking place in April, a celebratory event for Volunteers’ Week in June, in conjunction with our 800 Group partners, and our annual mass in July - plus everything else that 2012 brings our way!

Volunteering Management Team Page

Who are we and what do we do I hear you say?! 

Primarily, our work is about offering choices, equality and opportunities to adults with learning disabilities. We achieve this through the hard work and commitment of our brilliant volunteers who enable many people with learning disabilities to socialise, learn, volunteer themselves, engage with their communities, gain employment and explore their spiritual side. We currently support around 380 volunteers who give us an incredible 35,000 hours of their time each year.

We work with many of our own residential care homes and schools, as well as our charity shop, in placing volunteers with them to support the work that they do. Our work takes us all over the North West and we often work evenings and weekends to fit in with the requirements of our volunteers and the people that they support.

Fundraising is another focus for the team – whether it’s bonus ball, collecting foreign money or visiting a school for Good Shepherd to talk about Nugent Care’s work. We support the personal development of Deaf people, attending our weekly arts & craft group here at Head Office. The group is currently in talks to create a mural for Nugent Care, so watch this space!

Our Faith & Light and our Reflection groups give people with learning disabilities the opportunity for spiritual growth and personal development. We also work with disabled children and their families to prepare them for First Holy Communion and Confirmation. We are currently busy organising our annual social night for all volunteers and service users taking place in April, a celebratory event for Volunteers’ Week in June, in conjunction with our 800 Group partners, and our annual mass in July - plus everything else that 2012 brings our way!

Nugent Care Teams

Over the coming months we will be including a spotlight on individual teams within Nugent Care.

Here are the first two to give you an overview of the diverse services within the organisation: 

Volunteer Management & Specialist Disability Team

Administration Team

Finance Forms

Purchasing

Sales

Cash Handling & Banking

Payroll

Assets

Accounts Production

Budgeting & Forecasting

Miscalleneous

Finance Procedures

1.0 Nugent Care Finance

2.0 Purchasing

3.0 Sales

4.0 Cash Handling & Banking

5.0 Payroll

6.0 Assets

7.0 Accounts Production

8.0 Budgeting Procedure

 

Policy Manual 3: Support Services

0. BK3 Current Version List

Admin

Building Maintenance

Finance

Fundraising

Governance

H & S - Accidents

H & S - Asbestos

H & S - Committees and Representatives

H & S - Communicable Diseases

H & S - Contract Workers

H & S - COSHH

H & S - Display Screen Equipment (DSE)

H & S - Fire Safety

H & S - First Aid

H & S - Food

H & S - General Organisation, Responsibility & Arrangement

H & S - Lifts and Hoists

H & S - Lone Working

H & S - Moving and Handling

H & S - Out of Hours Numbers

H & S - Pregnant Workers

H & S - Risk Management

H & S - Workplace Violence

ICT

Management of Funds

Public Relations

Purchasing

The Environment

Use of Premises

Vehicles

Policy Manual 2: Service User

0. BK2 Current Version List

Admissions

Care Planning

Challenging Behaviour

Complaints

Confidentiality

Dying and Death

Food and Meals

General Purpose

Health Care

Leaving Care

Medication

Mental Capacity

Missing Persons

Off Base Activities

Records

Serious Incidents

Safeguarding

Visitors

Policy Manual 1: Human Resources

0. BK1 Current Version List

1. Introduction

2. Mission Statement

3. Quality Assurance

4a. HR

4b. Recruitment

4c. Induction

4d. Supervision

4e. Appraisal

4f. Grievance

4g. Sickness

4h. Stress

4i. Staff Behaviour

4j. Harassment

4k. Whistle Blowing

4l. Training

4m. Equal Opportunities

4n. Family Leave

4o. Redundancy

4p. Retirement

4q. Regrade

4r. Job Share

5. Volunteers

Safeguarding

Nugent Care is an organisation which promotes the rights of children and vulnerable adults to be protected from harm or ill treatment of any kind.

Our policies, procedures and working practice reflect our commitment to upholding the principles of Safeguarding and promoting the welfare of service users at all times.

Contact Us

Nugent Care Head Office 

Phone: 0151 261 2000

Fax: 0151 261 2001

Email: info@nugentcare.org

or write to us at :

Nugent Care, 99 Edge Lane, Liverpool L7 2PE


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Forms & Guidance

Admin

Building Maintenance

Complaints

Dying & Death

General

Health and Safety

Health Care

HR

ICT

Incidents

Mental Capacity

Public Relations

QA and Monitoring

Records

Safeguarding

Compliments & Complaints

Complaints

At Nugent Care we always aim to provide high quality services to everyone who accesses them. However, we are aware that occasionally we don’t get things right.

Your views are important to us. If you don’t tell us what is wrong we won’t know how to improve. We will do our best to put things right and prevent them from happening again.

Compliments and suggestions

We don’t just want to hear about what is going wrong, we would also like to hear from you about services that are delivered well.

Definition of a Complaint 

In Nugent Care a complaint is: ‘An expression of dissatisfaction with any of Nugent Care’s services or projects which requires a response.’

A complaint is treated seriously whether it is made in person, by telephone, by letter, by fax, by email, or through our website.

Who can make a complaint, compliment or suggestion? 

Complaints compliments and suggestions are welcomed from service users, their relatives or carers, professionals, and persons affected as a result of the services we provide.

Confidentiality

All complaints will be dealt with in a confidential manner. Anonymous complaints will be acted on, however it would be better if you provide us with contact details so that we can let you know the outcome of your complaint.

How to make a complaint, compliment or suggestion

You can make a complaint, compliment or suggestion in a number of ways. Remember to provide contact details so that we can respond to you. You can:

  • Speak directly to the manager of the home or service you are using.
  • Write in to the Performance Management Unit, Nugent Care, 99 Edge Lane, Liverpool L7 2PE
  • Telephone: 0151 261 2000
  • Email complaints@nugentcare.org

Download "Making a Complaint" leaflet

Performance Management Unit

Please click on the relevant grey button in the left hand column to take you to the policies and procedures you require.

Word from our Chief Executive

Nugent Care has a long history of providing quality services throughout the Archdiocese and beyond. Whilst our services have changed our mission and values continue to be based on the philosophies of Father James Nugent which are as valid today as they were over 130 years ago.

Our services cater for a very wide variety of needs so that we can reach out to as many people as possible from the new born baby to the oldest person. Please do look at all sections of our website to see what we provide.

Our huge team of staff and volunteers are all dedicated to meeting the needs of people who use our services, and to supporting their families and friends.

The financial support we receive from individual donors, businesses, and the Schools is vital to us and we are grateful to everyone who gives so generously.

Whether you use our services, or are the family and friends of people that do, whether you work or volunteer for us, or whether you financially support us, thank you for all that you do for Nugent Care.

I hope you enjoy our website and encourage you to get in touch if you would like to get involved or help in any way.

With best wishes,

Kathleen Pitt
Chief Executive

Word from our Patron

Former England and Liverpool football legend, successful businessman and sports pundit Phil Thompson is so inspired by the work of Nugent Care that he has agreed to become our patron.

When Phil took up this role he was aware of and interested in our work having seen the fundraising activities that had been undertaken by the students of St Edward’s College in Liverpool, where his boys are pupils.  The college was also established by Father James Nugent, founder of Nugent Care.

Phil said: "I was surprised at the diverse nature of the work of Nugent Care which helps so many vulnerable people and am delighted to be their patron.”

Word from our Chair

Can I take this opportunity to welcome you to Nugent Care’s website and I hope you will find it interesting and informative.

The origins of Nugent Care date back to Victorian Liverpool and the pioneering work of Father James Nugent (1822-1905) in relation to child welfare, poverty relief and social reform.

Today Nugent Care is one of the leading charities in the North West of England, caring for children, disabled and disadvantaged people of all ages.

We continue to fulfil a major social welfare role throughout the North West by acting as both a service provider and a major employer. The scale of our work is immense and currently ranges from care homes to special schools, adoption services to volunteer work and community groups.

The breadth of our work is such that our work is of real significance to North West people and their quality of life.

Most Rev Patrick Kelly (KCHS, STL, PhL)
Archbishop of Liverpool
Chairman

History

The origins of Nugent Care date back to Victorian Liverpool and the pioneering work of Father James Nugent (1822-1905) in relation to child welfare, relief from poverty and social reform. Through his ministry, Father Nugent witnessed first-hand the suffering caused by poverty and appalling conditions and took action to remedy the situation.

By the time of his death, Father Nugent had given homes and valuable skills to thousands of children, and laid the foundations for the work currently undertaken by Nugent Care.

Allied to the Archdiocese of Liverpool, Nugent Care has provided care and support for those in need for over one hundred and thirty years. While our values have remained constant, our services have adapted to meet the changing needs of today’s society.

Annual Report

Nugent Care 130th Anniversary Annual Report

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Mission & Vision

Nugent Care, in progressing the inspiration of Father Nugent, a Catholic Priest and Founding Pioneer, will continue its history and culture of being at the forefront of, responding to, and representing people’s needs.

We will provide quality services that ensure people’s rights, independence, inter-dependence, choice and inclusion are integrated into everything that we do.

About Us

Nugent Care is a charitable organisation which offers a diverse range of support to adults and children across Liverpool and throughout the North West of England. The origins of Nugent Care date back to the 1800’s and the pioneering work of Father James Nugent (1822-1905) in relation to child welfare, relief from poverty and social reform. The work of Father Nugent had a dramatic impact on the lives of thousands of vulnerable people and his work continues to this day through Nugent Care.

Today the wide range of services Nugent Care has to offer allows us to provide a highly individualised and tailored approach to all our service users. We work with children, adults and community groups through our homes, schools and community based projects throughout the North West, ensuring people’s rights, independence, interdependence, choice and inclusion are integrated into everything we do. As a social care provider, Nugent Care works at the heart of some of the most vulnerable and disadvantaged communities. We strive not only to provide the best possible service to individuals and their families in these areas, but to generate interest, awareness and an understanding of the issues they face and the impact of this on our wider communities.

As a community support organisation we are proud to have achieved our 130th celebratory year and look forward to the next 130 years of carrying on Father Nugent’s good work of supporting and caring for children, adults and the community in the Merseyside area!